Customer Services Representative, Call Center

Job overview

The Customer Services Representative, Call Center is an onsite role in Snohomish, WA. The posting lists pay of $19–$25 per hour. The representative supports Seatown’s customer service for its electrical, plumbing, heating, and air conditioning services. The role handles inbound and outbound calls, resolves customer questions, books appointments, and records interactions accurately. It helps customers navigate service needs while supporting appointment conversion and a positive client experience.

What you'll do

• Receive high-volume inbound calls and make outbound calls to existing clients
• identify and resolve customer concerns
• de-escalate issues
• learn the company’s products and services
• document interactions accurately
• meet productivity and call-quality standards
• follow call flows and scripts.

What we're looking for

Skills & competencies

customer services representative

customer service

call center

inbound calls

outbound calls

appointment booking

snohomish wa

seatown

$19–$25/hr

weekend availability

medical dental vision

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Accrued paid time off, vacation based on tenure, seven paid holidays, medical/dental/vision coverage, health savings account, 401(k) match, ongoing training, and onsite gym.

Why this role

Weekend availability is required, with availability from 7 a.m. to 6 p.m. in 8- or 10-hour shifts; Spanish bilingual ability is a plus.

About the employer

Seatown is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.