Senior Desktop Support Technician

Job overview

The Senior Desktop Support Technician role is described as onsite in Richmond, VA. Compensation is not specified. The listing also labels the role fully remote, so the work arrangement is inconsistent in the source. The position supports end users and enterprise workstation operations. The role exists to diagnose and resolve desktop hardware and software issues, manage laptop refresh and deployment work, and help users maintain access to enterprise systems. It contributes through technical troubleshooting, endpoint management, and customer support.

What you'll do

• Support Windows 11 or higher, Microsoft Office, Outlook, and Microsoft 365
• troubleshoot PCs, laptops, peripherals, drivers, BIOS, and networking issues
• use endpoint management and deployment tools such as SCCM/SMS and remote support utilities
• manage laptop refresh and hardware deployment cycles
• install software and configure systems
• resolve technical issues and support end users.

What we're looking for

Skills & competencies

senior desktop support technician

richmond va

op consulting group

windows 11

microsoft 365

sccm/sms

laptop refresh

hardware deployment

desktop troubleshooting

end-user support

Work arrangement

• Weekend coverage required

Why this role

The listing combines enterprise laptop lifecycle work with desktop troubleshooting and remote support tools.

About the employer

OP Consulting Group LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.