Software Support Specialist

Job overview

The Software Support Specialist role is hybrid, based in Findlay, OH. Compensation is $40,000–$50,000 per year. Vision Government Solutions provides software and services to the public sector, supporting local communities’ funding for roads, schools, and emergency services. The specialist resolves customer questions and software issues involving Vision’s CAMA software and related databases. By documenting customer needs, supporting implementations and upgrades, and relaying customer feedback internally, the role helps improve customer satisfaction and inform product direction.

What you'll do

• Work directly with customers to answer software questions and resolve issues
• advocate for customer needs in product roadmap discussions
• improve day-to-day support processes
• help newly implemented or upgraded customers transition smoothly
• coordinate with internal teams and strategic customers to support company goals
• manage a high-volume support caseload and maintain clear case notes and customer updates.

What we're looking for

Skills & competencies

software support specialist

hybrid

findlay oh

vision government solutions

cama software

database support

customer support

technical troubleshooting

government technology

customer satisfaction

$40k-$50k per year

sql

salesforce

jira

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) match.

Why this role

The posting identifies the position as hybrid. SQL, Salesforce, JIRA, and Microsoft Office Suite knowledge is a plus; experience supporting government, real estate, or other regulated or complex systems is relevant.

About the employer

Vision Government Solutions Inc is hiring for this role. Industry: Software Publishers. Sector: 51.