Guest Experience Leader

Job overview

Guest Experience Leader is an onsite role in Los Angeles, CA. The stated pay range is $26.30–$32.88 per hour. The role leads Signature Aviation’s Guest Experience team during a shift, supporting the company’s private aviation terminal hospitality services. The leader coordinates team duties and provides hands-on guest service, helping ensure that guests and crews receive timely, professional assistance. The role also serves as an escalation point and helps coordinate terminal and airside services while maintaining safety and security procedures.

What you'll do

• Monitor Guest Experience Specialists and Associates, assign shift duties, and provide training
• greet and escort guests and crews
• resolve inquiries, requests, and billing concerns
• coordinate concierge services and flight-related requests
• process purchases and fuel transactions
• maintain guest amenities and facility standards
• support airside services including vehicle valet, wing walking, chocks and cones, and aircraft stairs
• follow airport security and emergency procedures
• maintain accurate service records.

What we're looking for

Skills & competencies

guest experience leader

private aviation

hospitality

guest services

flight coordination

concierge services

airside operations

los angeles ca

signature aviation

$26.30-$32.88/hour

customer service

airport security

flexible schedule

leadership

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription drug, dental, and vision insurance
• HSA and FSA
• life and disability insurance
• 401(k)
• paid time off
• paid maternity leave
• tuition reimbursement
• training and development
• employee assistance program and perks.

Why this role

Shift leadership role combining guest service, flight coordination, and support for airside operations near active aircraft and ground service equipment.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.