Loan Resolution Specialist

Job overview

The Loan Resolution Specialist role is onsite in Downey, CA, with a stated annual salary range of $24–$36 as listed in the source. Financial Partners Credit Union is seeking a detail-oriented professional to support its delinquency management objectives and member service. The specialist monitors and collects consumer loan and credit card accounts more than five days past due, analyzes causes of delinquency, and works with members on repayment solutions. The role supports responsible lending, account resolution, and the credit union’s financial health.

What you'll do

• Collect consumer loans and credit cards more than five days delinquent
• handle calls and member inquiries
• review payment histories and reconcile accounts
• educate members on loan obligations
• analyze delinquency causes and establish payment arrangements
• conduct skip tracing when necessary
• recommend legal action or repossession for management approval
• follow up on guarantee letters
• file GAP claims and process warranty cancellations
• maintain collection records.

What we're looking for

Skills & competencies

loan resolution specialist

credit union

downey ca

financial partners credit union

consumer loans

credit cards

delinquency management

collections

member service

payment arrangements

skip tracing

gap claims

$24–$36

microsoft excel

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes balancing member service with responsible lending practices and resolving accounts during members’ financial challenges.

About the employer

Financial Partners Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.