Department Secretary – Pain Management Call Center

Job overview

The Department Secretary – Pain Management Call Center role is onsite in Swansea, MA, and pays $18.53–$27.02 per hour. The position supports the pain management department and its patients, physicians, and management staff within Brown University Health. The secretary manages clerical, information, scheduling, and office functions to help the department operate efficiently. Accurate reporting, patient scheduling, complaint resolution, and workflow coordination contribute to patient satisfaction and effective department services.

What you'll do

• Gather and prepare information for reports, meetings, and correspondence
• maintain workflow procedures and office equipment
• participate in committees, projects, and interviews as appropriate
• schedule patients and manage related information
• investigate and resolve patient and physician complaints about office functions
• participate in monitoring operational and capital budgets
• maintain organized and safe office areas
• respond to department service needs
• support team coordination and quality services.

What we're looking for

Skills & competencies

department secretary

pain management call center

swansea ma

the city of providence

full-time

patient scheduling

clerical support

office management

healthcare administration

$18.53–$27.02/hour

Work arrangement

• Weekend coverage required

Why this role

Requires completion of a two-year secretarial training program or five years of secretary experience. An associate degree in a related field with secretarial experience is preferred.

About the employer

The City of Providence is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.