Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Whitsett, NC. Compensation is not specified. The position supports hotel guest services at Fairfield Whitsett, operated by Raines Co. The agent helps create a welcoming guest experience by handling reservations, check-ins and check-outs, inquiries, payments, and guest concerns, while coordinating with other hotel departments.

What you'll do

• Greet guests
• answer inquiries and accept reservations
• handle guest concerns and complaints
• allocate rooms based on preferences and requests
• manage calls and messages
• check billing instructions and payments
• process cash transactions
• update the front desk log
• follow guest check-in and security procedures
• assist other departments during busy periods.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

reservations

check-in

check-out

guest relations

billing

whitsett nc

fairfield whitsett

raines co.

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off
• career advancement opportunities.

Why this role

The posting lists medical, dental, and vision benefits, 401(k), paid time off, and opportunities for career advancement.

About the employer

Fairfield Whitsett is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.