Help Desk Representative — Tier I

Job overview

The Help Desk Representative – Tier I role is onsite in Nashville, TN, with hours Wednesday through Saturday, 6:00 PM–6:00 AM. Compensation is not specified. The role supports technical service requests and troubleshooting for Cogent Infotech’s client work. The representative resolves or escalates common technical issues and documents service requests. By assisting users with accounts, devices, connectivity, and applications, the role helps maintain access to everyday technology services.

What you'll do

• Provide Tier 1 support by phone, email, and service portal
• troubleshoot hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues
• ask diagnostic questions
• research unfamiliar issues using approved knowledge articles, documentation, and vendor resources
• document and escalate issues as needed.

What we're looking for

Skills & competencies

help desk representative

tier i

nashville tn

cogent infotech

technical support

windows

microsoft 365

outlook

hardware troubleshooting

service portal

wednesday–saturday

6:00 pm–6:00 am

Work arrangement

• Weekend coverage required

Why this role

The schedule is Wednesday through Saturday, 6:00 PM–6:00 AM. The posting emphasizes customer communication, independent work, teamwork, and continued technical development.

About the employer

Cogent Infotech Corporation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.