Rehab Patient Access Representative

Job overview

The Rehab Patient Access Representative role is onsite at the listed location in ZIP code 75010, Texas; the XML does not provide a city name. Compensation is not specified. The role supports patient access and registration at Ortho Texas. The representative serves as an initial contact for patients and supports registration, insurance verification, scheduling, and financial intake. The role coordinates information among patients, providers, and insurers, maintains accurate records, and helps ensure a smooth patient experience while protecting confidential information.

What you'll do

• Greet patients and verify personal, financial, and insurance information
• enter demographic and insurance details into the EHR
• complete required forms
• verify coverage and eligibility
• obtain prior authorizations as needed
• resolve coverage discrepancies
• schedule, confirm, and reschedule appointments
• provide pre-appointment instructions
• explain co-pays, deductibles, and benefits
• discuss payment options and assistance programs
• liaise with patients, providers, and insurers
• address appointment, billing, and coverage questions
• protect patient information under HIPAA
• collaborate with clinical and administrative staff.

What we're looking for

Skills & competencies

rehab patient access representative

patient registration

insurance verification

appointment scheduling

ehr

prior authorization

patient financial intake

hipaa

ortho texas

texas 75010

healthcare administration

customer service

Work arrangement

• Weekend coverage required

Why this role

Patient Access certification is preferred but not required; prior healthcare, registration, insurance verification, or customer service experience is preferred.

About the employer

Ortho Texas is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.