Senior Customer Service Manager

Job overview

The Senior Customer Service Manager role is onsite in Lakeland, FL. Pay is $85,000–$120,000 per year. The role leads customer service operations and coordinates service delivery with Sales, Operations, Supply Chain, Production, QA/QC, and Regulatory teams. The manager ensures reliable order fulfillment and service performance, resolves escalations, and uses customer and operational data to identify improvements. By developing the team and aligning commercial and operational partners, the role supports customer satisfaction and long-term business growth.

What you'll do

• Lead and develop the Customer Service team
• set and execute service and delivery strategy with Sales, Operations, and Supply Chain
• oversee the customer order lifecycle and on-time, in-full fulfillment
• manage escalations and non-conformances
• monitor service KPIs
• support strategic accounts and service-level agreements
• improve workflows and systems
• recruit, coach, and provide feedback to team members.

What we're looking for

Skills & competencies

senior customer service manager

lakeland fl

treatt north america

full-time

$85k–$120k/year

customer service

order fulfillment

supply chain

strategic accounts

sap

salesforce

power bi

occasional travel

Work arrangement

• Weekend coverage required

Why this role

Senior-level B2B customer service leadership in flavor, fragrance, ingredients, or related manufacturing industries is required; occasional domestic and international travel as needed.

About the employer

TREATT NORTH AMERICA is hiring for this role. Industry: All Other Miscellaneous Chemical Product and Preparation Manufacturing. Sector: 32.