Service Business Development Consultant

Job overview

Service Business Development Consultant is an onsite role in North Olmsted, OH, paying $14 per hour. The position supports the service department at Mercedes-Benz of North Olmsted. The consultant handles customer inquiries and follow-up across phone, email, chat, and text, helping customers obtain information and schedule service. The role contributes to customer satisfaction and service-department goals by documenting contacts, managing appointments, and coordinating with department staff.

What you'll do

• Respond to service and parts inquiries
• handle incoming and outbound customer communications
• set and follow up on service appointments
• document customer contacts in software
• manage customer follow-up
• work with service department personnel
• maintain required paperwork and records
• attend training and meetings.

What we're looking for

Skills & competencies

service business development

customer contact

service appointments

call center

phone and email

online chat

text communication

north olmsted oh

mercedes-benz dealership

$14/hr

40 hours per week

nights and saturdays

Work arrangement

• Weekend coverage required

Why this role

The posting describes a 40-hour flexible schedule that includes nights and Saturdays and says the role may handle more than 100 incoming and outbound calls each day.

About the employer

Mercedes Benz of North Olmsted is hiring for this role. Industry: New Car Dealers. Sector: 44.