Product Sales and Service Lead — Winter Seasonal

Job overview

The Product Sales and Service Lead — Winter Seasonal role is onsite in Truckee, CA, with an expected pay range of $21.50–$26.88 per hour. It is a full-time-hours seasonal position for winter 2026/2027 in Vail Resorts’ Product Sales & Services department, supporting guest services at the resort. The lead helps deliver a seamless guest experience across ticket and pass sales, lessons, activities, childcare, and related services. The role guides daily operations, coaches team members, resolves complex guest concerns, and coordinates with resort departments to keep service locations ready and operating safely.

What you'll do

• Model exceptional guest service
• lead on-floor operations across Product Sales & Services lines
• coach and support team members
• coordinate opening, closing, breaks, and service flow
• resolve complex guest needs and service recovery situations
• communicate with guests and internal partners
• maintain current product and policy knowledge
• coordinate sales-area readiness and resolve facility or equipment issues
• support daily setup and teardown.

What we're looking for

Skills & competencies

product sales and service lead

winter seasonal 2026/2027

truckee ca

vail resorts

guest service

ticket sales

pass sales

ski and ride school

team coaching

$21.50–$26.88 per hour

full-time hours

nights, holidays, and weekends

employee ski passes

free ski lessons

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee ski passes
• discounted lift tickets for friends and family
• free ski lessons
• discounts on lodging, food, gear, and mountain shuttles
• 401(k)
• employee assistance program
• training and professional development
• referral program.

Why this role

Winter seasonal role with resort ski and mountain perks, including employee passes and free ski lessons.

About the employer

Vail Resorts is hiring for this role. Industry: Skiing Facilities. Sector: 71.