Call Center Quality Assurance Coordinator

Job overview

The Call Center Quality Assurance Coordinator is a hybrid role in Saint Louis, MO, with office and remote work. Compensation is not specified. The position reports to the Call Center Manager and supports call center quality and training.

What you'll do

• Monitor recruiting calls against quality standards
• identify agents who need coaching
• use quality scorecards
• identify trends and recommend improvements
• develop training materials
• build call scripts and recordings with upper management
• provide backup to management.

What we're looking for

Skills & competencies

call center quality assurance

quality monitoring

recruiting calls

quality scorecards

agent coaching

training materials

call scripts

hybrid

saint louis mo

keefe group

rotating saturdays

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time with full benefits
• specific benefits are not listed.

Why this role

Hybrid work; rotating Saturday schedule; military- and veteran-friendly employer.

About the employer

Keefe Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.