Service Advisor, Commercial Trucks

Job overview

The Service Advisor role is an onsite, full-time position in North Charleston, SC. Compensation is not specified; the posting describes it as competitive and commensurate with experience and qualifications. Carolina International Trucks sells, services, and supports commercial trucks and related vehicles across South Carolina. The advisor guides service customers through the repair process, coordinating customer concerns, estimates, authorizations, technician workflow, and updates. This work supports efficient vehicle turnaround and customer satisfaction while helping keep commercial vehicles in service.

What you'll do

• Serve as the primary contact for service customers
• greet customers and document vehicle concerns
• work with technicians to diagnose issues and determine repairs
• prepare and explain estimates
• obtain repair authorization and complete paperwork
• communicate repair status and completion estimates
• schedule appointments and manage workflow
• process invoices and explain charges
• follow up on customer satisfaction
• maintain the service reception area and follow safety and dealership policies.

What we're looking for

Skills & competencies

service advisor

carolina international trucks

north charleston sc

commercial trucks

customer service

repair estimates

technician coordination

service workflow

vehicle maintenance

dealership

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, short- and long-term disability
• 401(k) with company match
• ongoing training and development.

Why this role

The employer lists medical, dental, vision, short- and long-term disability, 401(k) with company match, and ongoing training and development.

About the employer

RECHTIEN INTERNATIONAL TRUCKS INC is hiring for this role. Industry: General Automotive Repair. Sector: 81.