Customer Service Representative, Mortgage Accounts
Employment type
Full-time
Work setting
On-site
Location
Jacksonville, FL
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative, Mortgage Accounts role is onsite in Jacksonville, FL. Compensation is not specified. The role supports Triad Financial Services’ nationwide financial services and solutions through inbound customer service for mortgage accounts.
What you'll do
- Answer inbound customer inquiries about mortgage accounts and take payments
- research complaints, concerns, and payment history and correct or adjust records as needed
- assist with escrow account monitoring
- process payments and prepare payoffs
- discuss escrow analysis
- update loan records
- and perform other duties as requested by the manager.
What we're looking for
- Skills & competencies
- customer service representativemortgage accountsinbound callspayment processingescrow accountsloan recordsjacksonville fltriad financial servicesfinance customer servicehigh school diploma or gedms officefull-time
- Work arrangement
- Weekend coverage required
Why this role
Inbound calls only; the posting states this is not a collections position. High school diploma or GED required; mortgage or finance customer service experience and escrow account knowledge are requested.
About the employer
Triad Financial Services Inc is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- International, Secondary Market, and All Other Nondepository Credit Intermediation
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 62631f6f-f0e2-4cd1-870f-7a1b9d485110