Customer Success Manager

Job overview

The Customer Success Manager role is hybrid, based in Philadelphia, PA, with work from the office two days per week. Compensation is not specified. The role supports customers using FreedomPay’s commerce platform for payments, security, identity, and data analytics. The manager maintains client relationships, coordinates customer needs with internal teams, and supports onboarding and product understanding. The work helps clients use the platform effectively and sustain a consistent commerce experience.

What you'll do

• Assess client needs through meetings and email
• follow up proactively and manage client relationships
• lead customer meetings and provide updates and recommendations
• distinguish production support from development or enhancement requests and coordinate internally
• oversee multiple accounts and projects
• support onboarding and explain product functionality
• collaborate across organizational teams.

What we're looking for

Skills & competencies

customer success manager

client relationships

account management

customer onboarding

payments

saas

commerce platform

philadelphia pa

hybrid

freedompay

travel up to 20%

crm

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, dental, and vision coverage
• life insurance
• retirement plans with company match
• commission sharing
• flexible hybrid work
• parental and other leave programs.

Why this role

Travel up to 20% as needed. The role is hybrid with two office days per week in Philadelphia.

About the employer

FreedomPay is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.