Customer Product Support Agent
Employment type
Full-time
Work setting
Hybrid
Location
Columbus, IN
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Product Support Agent role is hybrid in Columbus, IN, with 60% onsite during standard business hours. Compensation is not specified. The role supports customers and users of digital products and services, including global electronic service tools and related applications.
What you'll do
- Respond to customers through approved communication channels
- educate users on product functionality
- document cases in Salesforce
- investigate and troubleshoot issues
- escalate complex cases with findings and recommended actions
- coordinate with product, engineering, middleware, operations, and other support teams
- support user registration and access
- participate in field testing and UAT
- validate updates
- analyze support metrics and prepare weekly reports.
What we're looking for
- Skills & competencies
- customer product support agentdigital product supporttechnical troubleshootingcustomer servicesalesforceuser acceptance testingdata analysiscolumbus insunrise systemshybrid60% onsitestandard business hours
- Work arrangement
- Weekend coverage required
Why this role
The posting describes a 12-month W-2 contract. The supported tools include Guidanz Service Event Management, Guidanz Digital Tool Kit, INSITE, PowerSpec, Client Diagnostic System, Data Link Adapters, CSAR, and Marketplace Applications.
About the employer
Sunrise Systems Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 625ff13c-34bd-4f08-bef3-eabff7ca3f84