Bilingual Licensed Insurance Customer Service Representative (Spanish)

Job overview

The Bilingual Licensed Insurance Customer Service Representative (Spanish) role is an in-office position in Chicago, IL, with compensation not specified. The role is with a State Farm independent contractor agent’s office and supports its customer service and business development work. The representative builds customer relationships, responds to insurance questions, assists with appointments and lead development, and helps customers understand suitable insurance options. The position requires active Property and Casualty and Life and Health licenses, as well as English and Spanish bilingual ability.

What you'll do

• Establish customer relationships and follow up as needed
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• assist with lead development and appointment scheduling
• identify customer needs and market appropriate products and services
• educate customers about insurance options through a needs-based review process
• and provide activity reports to the agent.

What we're looking for

Skills & competencies

bilingual customer service

spanish

chicago il

shawn o'neill - state farm agent

insurance

property and casualty license

life and health license

customer relationships

policy service

claims inquiries

billing clarification

in-office

Work arrangement

• Weekend coverage required

Benefits & perks

• Salary plus commission
• paid vacation and personal/sick days
• health insurance
• advancement opportunities within the office.

Why this role

The posting requires an active Property and Casualty license, a Life and Health license, and bilingual English/Spanish ability. Benefits include salary plus commission, paid time off, health insurance, and advancement opportunities within the office.

About the employer

Shawn O'Neill - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.