Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Avon, IN. Compensation is not specified. The position supports guest service at Fairfield Inn & Suites Avon. The representative helps guests have a smooth stay by handling check-ins and check-outs, responding to requests, processing payments, sharing hotel information, and communicating relevant updates to the next shift.

What you'll do

• Organize, confirm, and process guest check-ins and check-outs
• verify guest identity
• respond to and resolve requests
• secure payments and adjust billing as needed
• provide hotel information, directions, amenities, and local interests
• run daily reports and communicate shift updates
• complete cashier and closing reports
• record wake-up calls
• protect guest confidentiality and company assets
• report emergencies, maintenance issues, accidents, and safety hazards.

What we're looking for

Skills & competencies

guest service representative

avon in

fairfield inn & suites avon

part-time

hotel

guest check-in

guest check-out

customer service

payments

flexible shifts

morning

evening

night

weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Incentives
• employee referral program
• paid time off
• cross-training opportunities
• hotel room discounts. Some listed benefits are limited to full-time employees.

Why this role

Flexible shifts are available, including morning, evening, and night schedules; the posting also lists weekends.

About the employer

Fairfield Inn & Suites Avon is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.