Customer Support Specialist

Job overview

The Customer Support Specialist role is remote for candidates based in the United States, with pay of $21–$23 per hour. Wayvia helps global brands connect with shoppers using AI, data, and commerce-focused technology. The specialist resolves customer issues about Wayvia products and services, answering technical questions and guiding customers on product functionality. The role contributes to timely support, identifies recurring issues, and shares customer needs with cross-functional teams and product planning.

What you'll do

• Respond to customer support issues and resolve them according to service-level agreements
• communicate professionally
• manage inbound phone, email, ticket, and portal contacts
• resolve issues using product knowledge or escalate when needed
• guide customers on product benefits and enhancements
• assist with reports and metrics
• recommend best practices
• identify root causes and recurring issues
• contribute to high-priority issues.

What we're looking for

Skills & competencies

customer support specialist

full-time

remote us

wayvia

customer support

technical queries

support tickets

customer portal

sla resolution

product guidance

cross-functional collaboration

$21–$23/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work-from-home arrangements, 401(k) match, flexible vacation, medical/dental/vision, 16 weeks of paid parental leave in the US, technical stipend, professional development programs, and wellness programs.

Why this role

The posting seeks an associate degree (bachelor’s preferred), customer-facing experience, and 0–2 years of experience; Zendesk or Freshdesk knowledge is listed as basic qualification.

About the employer

Wayvia is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.