Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Nashville, TN. Compensation is not specified. The Nash’s front desk team creates guests’ first impressions and supports their stay through welcoming, attentive service. The agent handles guest arrivals and departures, room assignments, payments, messages, and requests while coordinating with bell service and management. The role also provides local information and addresses guest concerns with patience and professionalism.

What you'll do

• Greet guests and recognize repeat, VIP, or loyalty status
• administer check-ins and check-outs
• provide front desk services and assign rooms
• deliver mail and messages
• process payments
• coordinate with bell service and staff management
• provide information about transportation and restaurants
• accommodate requests and diffuse tense situations.

What we're looking for

Skills & competencies

front desk agent

nashville tn

the nash

hotel guest services

guest welcome

check-in

check-out

room assignments

payment processing

conflict resolution

customer service

free associate parking

hotel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• 401(k)
• short-term disability
• free associate parking
• a free meal for each shift worked
• resort, hotel, and friends-and-family discounts.

Why this role

Benefits include insurance, 401(k), free associate parking, a free meal for each shift worked, and hotel and resort discounts.

About the employer

The Nash is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.