Customer Service Representative, Manassas

Job overview

The Customer Service Representative role is listed in Manassas, VA. The stated pay is $19 per hour. APP Jet Center Manassas is seeking a customer-focused team member to assist clients and resolve service issues. The representative handles customer contacts and transactions, maintains accurate account records, and works with other departments to resolve concerns and improve the customer experience.

What you'll do

• Answer incoming calls and provide information or assistance
• respond to inquiries by email, chat, or social media
• resolve complaints and escalations
• process orders, returns, and exchanges
• update customer accounts and records
• collaborate with other departments
• identify process improvements.

What we're looking for

Skills & competencies

customer service representative

customer support

manassas va

app jet center

$19/hr

phone support

email support

chat support

order processing

returns and exchanges

customer accounts

microsoft office

flexible hours

weekend availability

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or equivalent, at least one year of customer service or related experience, and availability for flexible hours including evenings and weekends.

About the employer

APP Jet Center Manassas is hiring for this role. Industry: Other Airport Operations. Sector: 48.