Senior Customer Success Manager, Life Sciences

Job overview

The Senior Customer Success Manager, Life Sciences is a fully remote, full-time role; Denver or the San Francisco Bay Area is preferred. Compensation is not specified as a fixed range; the posting states base salary up to $190,000, depending on experience. The role supports a venture-backed healthcare technology company whose platform helps pharma, medical device, and medical society partners engage clinicians. The manager owns strategic enterprise accounts and drives measurable customer value, renewals, and expansion. The role also helps shape the practices of a small, growing customer success team while partnering with sales on account growth.

What you'll do

• Own four to five strategic pharma and medical-device accounts
• build executive relationships with Medical Affairs, Marketing, and Sales leaders
• develop ROI business cases for renewals
• map and engage new medical and commercial stakeholders
• identify expansion opportunities and partner with Sales on cross-sell
• help shape the customer success team’s operating approach.

What we're looking for

Skills & competencies

senior customer success manager

life sciences

healthcare technology

remote

denver or san francisco bay area preferred

strategic accounts

pharma

medical devices

renewals

account expansion

up to $190k base

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity
• medical, dental, vision, and life insurance
• 401(k)
• wellness stipend
• PTO and holidays.

Why this role

Strategic account ownership rather than a support-focused role; remote, with Denver or San Francisco Bay Area preferred.

About the employer

Strategic Employment is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.