Retail Operations Lead

Job overview

Retail Operations Lead at PetSmart in Anchorage, AK. This is an onsite position with full-time availability. Compensation is not specified. PetSmart is seeking a Retail Operations Lead to drive operational excellence in their stores, focusing on merchandising, inventory management, and pet care operations.

What you'll do

• Support and guide sales associates in merchandise handling and product knowledge.
• Facilitate associate experience and development through training, onboarding, mentoring, and coaching.
• Delegate and validate daily tasks.
• Lead and direct associates when acting as leader on duty.
• Address associate complaints and grievances.
• Recognize and celebrate associates driving engagement.
• Execute merchandise strategies, including receiving, placement, and displays.
• Manage inventory levels, conduct audits, and analyze sales trends.
• Operate POS systems and handle cash transactions.
• Maintain store standards and ensure compliance with policies.
• Oversee store opening and closing procedures.
• Responsible for pet care maintenance, including cleaning, feeding, and caring for sick pets.
• Ensure positive pet parent experience with online orders.
• Take immediate action for sick/injured pets.

What we're looking for

Experience

2+ years of retail supervisory experience

Skills & competencies

retail operations lead

petsmart

anchorage

ak

united states

full-time

retail

customer service

operations

merchandising

inventory management

pet care

Work arrangement

• Weekend coverage required

About the employer

PetSmart is hiring for this role. Industry: New Single-Family Housing Construction (except For-Sale Builders). Sector: 23.