Customer Support Specialist / Technical Support Specialist

Job overview

The Customer Support Specialist / Technical Support Specialist role is listed as fully remote, with customer work that includes remote and onsite support and travel about 75% in the United States. Compensation is not specified. The role supports systems used by pathology and cytogenetics laboratories, including university and pharmaceutical labs. The specialist installs and maintains customer systems, trains laboratory teams, and troubleshoots hardware and software. By restoring system operation and helping users work effectively, the role supports customers’ laboratory workflows.

What you'll do

• Install systems at customer laboratories and train customer teams
• troubleshoot, repair, and maintain hardware and software
• provide remote support
• travel about 75% in the United States.

What we're looking for

Skills & competencies

customer support specialist

technical support specialist

remote

jacobs management group

laboratory systems

pathology

cytogenetics

hardware support

software support

customer training

travel about 75%

bachelor’s degree or equivalent

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, 401(k), and voluntary benefits are mentioned.

Why this role

Two openings are described, with team members available to provide training. A bachelor’s degree in biology, biotechnology, biomedical engineering, or life sciences, or equivalent experience, is requested; Spanish is a plus.

About the employer

Jacobs Management Group is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.