Customer Care Manager — State Farm Agent Team Member

Job overview

The Customer Care Manager — State Farm Agent Team Member role is onsite in Leland, NC, with compensation of $55,000–$85,000 per year. The Franklin Rouse State Farm office serves its community by helping people protect what matters most. The manager oversees day-to-day customer service operations, coordinates team communication, and supports customer inquiries and account needs. The role helps maintain efficient workflows and a positive customer experience while tracking service metrics and supporting community outreach.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach
• obtain applicable state insurance licenses.

What we're looking for

Skills & competencies

customer care manager

state farm agent team member

leland nc

franklin rouse state farm

full-time

$55k–$85k

customer service

insurance

policy reviews

billing inquiries

team coordination

paid time off

401(k) matching

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement, paid time off, relocation bonus, signing bonus, training and development, 401(k) matching, and performance-based bonus.

About the employer

Franklin Rouse - State Farm Agent is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.