Guest Services and Front Desk Supervisor

Job overview

The Guest Services and Front Desk Supervisor role is onsite in Nashville, TN, and compensation is not specified. The supervisor supports the hotel’s Front Office Team, the main connection between guests, the hotel, and its departments.

What you'll do

• Assist the Front Office Manager or Operations Manager in overseeing the Front Office.
• Provide personalized guest service, monitor guest satisfaction, recognize regular and VIP guests, promote the loyalty program, maximize room occupancy and rates, and promote hotel services through upselling.
• Support other departments as needed and follow hotel security, fire, health, and safety requirements.

What we're looking for

Skills & competencies

guest services supervisor

front desk supervisor

hotel operations

front office

guest satisfaction

guest service

loyalty program

upselling

nashville tn

fairfield inn and suites nashville gulch

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• optional health, wellness, and care benefits
• health reimbursement program
• flexible spending account
• stay discounts
• optional company-paid life insurance
• 401(k) and matching
• employee assistance program
• supplemental insurance options
• paid holidays and floating holiday
• incentive programs.

Why this role

The role includes front-office supervision, guest issue de-escalation, and flexible scheduling. Benefits include paid time off, optional health and wellness benefits, a health reimbursement program, flexible spending account, stay discounts, life insurance options, 401(k) matching, employee assistance, and paid holidays.

About the employer

Fairfield Inn and Suites Nashville Gulch is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.