Customer Service Supervisor

Job overview

The Customer Service Supervisor role is onsite in Lebanon, TN. Compensation is not specified. The supervisor leads the customer service team and works to maintain service quality and customer satisfaction. The role oversees daily operations, resolves escalated customer issues, coaches and trains team members, and reviews performance metrics. Coordination with other departments and process improvements help the team resolve inquiries accurately and meet organizational goals.

What you'll do

• Supervise and support the customer service team
• monitor performance metrics and provide feedback and coaching
• handle escalated customer issues
• coordinate with other departments to address customer needs and streamline processes
• conduct training and onboarding
• prepare performance reports and recommend improvements
• maintain knowledge of company products, services, and policies.

What we're looking for

Skills & competencies

customer service supervisor

lebanon tn

wonder porcelain group llc

customer experience

team leadership

escalation resolution

coaching and training

performance metrics

process improvement

crm tools

Work arrangement

• Weekend coverage required

Why this role

Minimum of 3 years of customer service experience, including at least 1 year in a supervisory or leadership role; high school diploma or equivalent required; associate’s or bachelor’s degree preferred.

About the employer

WONDER PORCELAIN GROUP LLC is hiring for this role. Industry: Pottery, Ceramics, and Plumbing Fixture Manufacturing. Sector: 32.