Guest Experience Specialist

Job overview

The Guest Experience Specialist role is onsite in Englewood, CO, and the posting does not specify numeric compensation. The NOW Massage Greenwood Village is a locally owned massage boutique focused on guest service, wellness, and membership growth. The Experience Guide welcomes guests, builds relationships, explains memberships and services, schedules appointments, handles communications and concerns, and helps keep the boutique organized. The role supports a positive guest experience and the boutique’s membership community.

What you'll do

• Welcome guests
• build relationships and encourage membership
• explain memberships, massage enhancements, retail products, and gift cards
• recommend services
• schedule appointments and answer phones
• manage guest communications
• resolve concerns
• keep the boutique organized and clean
• open and close according to company standards.

What we're looking for

Skills & competencies

guest experience specialist

englewood co

the now massage

part-time opportunity

customer service

guest relations

membership sales

massage services

appointment scheduling

retail products

sales bonuses

evening availability

weekend availability

holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Free food and snacks, health insurance, paid time off, wellness resources, flexible scheduling, free uniforms, training and development, complimentary massages, employee discounts, and SIMPLE IRA with employer match.

Why this role

The posting requires availability for evenings, weekends, and some holidays and describes sales bonuses and incentives.

About the employer

The NOW Greenwood Village is hiring for this role. Industry: Other Personal Care Services. Sector: 81.