Support Technician (L1), Fort Collins

Job overview

The Support Technician (L1), Fort Collins role is hybrid and full-time, based in Fort Collins, CO. Compensation is not specified. Open Approach provides managed technology and client support through long-term partnerships. The technician resolves a varied range of client technology issues across Windows and Mac environments. The role supports reliable client operations by troubleshooting applications and systems, configuring accounts, documenting practices, and taking ownership of issues through resolution.

What you'll do

• Work with coworkers, vendors, and end users by phone, email, and occasional onsite visits to resolve technical issues in Windows and Mac OS X environments
• help clients upgrade, optimize, and troubleshoot business applications
• configure accounts in Active Directory, Office 365, and other applications
• create and maintain internal and client-facing documentation
• own issues from start to resolution
• participate in an on-call rotation and support maintenance activities that may occur evenings or weekends.

What we're looking for

Skills & competencies

support technician

level 1 support

it services

windows

mac os x

active directory

office 365

fort collins co

open approach

hybrid

on-call rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage with employer contributions
• life and disability insurance
• workers’ compensation
• 401(k) with 4% match starting day one
• PTO starting at 16 days plus paid holidays
• paid parental leave
• smartphone stipend for on-call rotation
• weekly lunches, coffee, snacks, and a pet-friendly office.

Why this role

Hybrid role with occasional onsite visits; the company offers training and guidance to candidates who have some technical foundation but do not meet every technical preference.

About the employer

Open Approach is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.