Marketplace Consumer Experience Representative

Job overview

The Marketplace Consumer Experience Representative role is onsite in Houston, TX, with annual compensation of $45,000–$60,000. Ledge Lounger is known for poolside and in-pool furniture and outdoor living products. This role manages third-party marketplace channels and supports consumers with questions, orders, returns, and issue resolution. It also monitors marketplace account health and public reviews, coordinating with fulfillment, operations, marketing, and consumer support teams to maintain a positive customer experience.

What you'll do

• Respond to customer questions about products, orders, returns, and general support by phone and primarily email through marketplace portals
• troubleshoot order issues
• process returns
• maintain customer records
• monitor account health, A-to-Z claims, and performance metrics
• coordinate with fulfillment, operations, and marketing
• monitor and respond to reviews, questions, and social media comments.

What we're looking for

Skills & competencies

houston tx

ledge lounger

marketplace customer experience

customer service

ecommerce

amazon seller central

marketplace support

order resolution

returns processing

customer reviews

social media support

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and benefits package are mentioned
• specific benefits are not listed.

Why this role

Requires 2+ years of eCommerce contact-center customer service experience with Amazon marketplace support and experience using Amazon Seller Central and other online marketplaces.

About the employer

Ledge Lounger Inc is hiring for this role. Industry: Electronics and Appliance Retailers. Sector: 44.