Customer Service Representative — Insurance

Job overview

The Customer Service Representative — Insurance role is based onsite in Ormond Beach, FL; the posting also describes work-from-home availability for employees who meet its license and performance criteria. Pay is $40,000–$65,000 per year. O’Quinn Insurance Services is an independent agency focused on protecting clients and making insurance simple. The representative serves existing clients, handles inbound and outbound calls, generates leads from current customers, performs policy endorsements, and supports client retention through customer service. The role includes training in insurance, customer service, and the agency’s systems.

What you'll do

• Service existing clients
• answer inbound calls and conduct outbound calls
• generate leads from existing clients
• retain clients through customer service
• perform policy endorsements
• complete training and validation within 90 days.

What we're looking for

Skills & competencies

customer service representative

insurance

ormond beach fl

o’quinn insurance

$40k–$65k

inbound calls

outbound calls

policy endorsements

uncapped bonus

paid licensing

work-from-home availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• paid holidays
• health insurance
• flexible schedule
• incentive programs
• hands-on training
• company-paid licensing
• equipment provided
• career growth opportunities.

Why this role

Insurance knowledge is not required to start. The agency pays licensing costs; work-from-home eligibility requires a 2-20 or 20-44 license and meeting agency performance standards.

About the employer

O'Quinn Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.