Service Advisor

Job overview

The Service Advisor role is an onsite, full-time position in Lansing, MI, with compensation of $60,000–$100,000 per year. Williams AutoWorld is seeking a customer-oriented representative to support its customers. The role exists to provide responsive customer service by managing calls and scheduling, identifying customer needs, sharing accurate information, resolving complaints, and maintaining customer records. It also supports sales targets and customer satisfaction through follow-up and clear communication.

What you'll do

• Manage incoming calls and scheduling
• generate sales leads
• assess customer needs
• provide accurate information
• meet service and call-handling targets
• resolve complaints and follow up
• maintain customer interaction and account records
• follow communication procedures.

What we're looking for

Skills & competencies

service advisor

customer service

automotive

lansing mi

williams volkswagen

full-time

$60k–$100k/year

rotating weekends

incoming calls

scheduling

sales leads

customer accounts

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.

Why this role

High school degree; driver's license required; service-writer experience preferred; 401(k) with matching, dental, health, vision, and paid time off.

About the employer

Williams Volkswagen Inc is hiring for this role. Industry: General Automotive Repair. Sector: 81.