Customer Service Representative

Job overview

The Customer Service Representative role is hybrid in Colonial Heights, VA, with annual compensation of $50,000–$60,000. Employees are in the office Tuesday through Thursday, with Monday and Friday work-from-home days assigned on a rotating group schedule. The role supports Sales, operations, and customers while reinforcing the Lindenmeyr brand’s service standards. The representative manages customer requests from initial contact through resolution and supports accurate order execution. The role contributes to customer trust, sales partnership, retention, and satisfaction through responsive communication and dependable processes.

What you'll do

• Answer inbound calls
• support Sales and customer onboarding
• communicate order status, pricing, and lead times
• flag risks and customer concerns
• own requests through resolution
• verify order items, specifications, pricing, quantities, and delivery details
• follow internal and vendor processes
• maintain documentation and invoicing
• use ERP, CRM, and workflows
• communicate across departments, escalate issues with solutions, support team coverage, and identify process improvements.

What we're looking for

Skills & competencies

customer service representative

hybrid

colonial heights va

central national gottesman

lindenmeyr

sales support

order accuracy

customer communication

erp

crm

$50k–$60k annually

tuesday–thursday in office

monday/friday wfh

Work arrangement

• Weekend coverage required

Why this role

Hybrid schedule with mandatory in-office attendance Tuesday through Thursday and alternating Monday/Friday work-from-home group assignments.

About the employer

CENTRAL NATIONAL GOTTESMAN INC is hiring for this role. Industry: Stationery and Office Supplies Merchant Wholesalers. Sector: 42.