Senior Technical Support Specialist, Robotics

Job overview

The Senior Technical Support Specialist position is onsite in Salem, OR, with an anticipated base salary range of $88,000–$114,000 per year. Agility Robotics develops humanoid robots intended to handle physically demanding and repetitive tasks alongside workers. The specialist resolves complex customer and operational issues involving robotics products and services, coordinating with engineering and technical teams to identify root causes and lasting fixes. The role also documents cases, follows up with customers, and uses feedback to inform product and service improvements.

What you'll do

• Lead responses and resolutions for complex customer issues and high-priority escalations
• troubleshoot robotics products and services
• support customers by phone, email, and other channels
• coordinate with engineering and technical teams
• document interactions and resolutions in the ticketing system
• identify recurring issues and long-term solutions
• follow up on customer outcomes
• identify product and service improvements from customer feedback.

What we're looking for

Skills & competencies

senior technical support specialist

robotics

technical support

customer support

salem or

agility robotics

full-time

$88k–$114k per year

escalation support

troubleshooting

engineering collaboration

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 6% company match, company stock options, company-paid medical, dental, vision, and disability insurance, employee assistance program, paid time off, parental leave, professional development, tuition reimbursement, and relocation assistance for eligible roles.

Why this role

Bachelor’s degree or equivalent experience required; previous customer support experience is a plus but not required. Benefits include company stock options, 6% 401(k) match, company-paid insurance, paid time off, parental leave, and relocation assistance for eligible roles.

About the employer

Agility Robotics is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.