Call Center Representative

Job overview

The Call Center Representative is an onsite role in Columbia, MD. Compensation is not specified. The position is part of Rekor’s back-office support team for customers and provides public-facing assistance about programs and services. The representative handles calls and related clerical work, including verifying vehicle violation images, validating vehicle information, processing payments, scheduling hearings, entering data, and maintaining documents and accounts. Accurate, empathetic service and clear records help resolve public inquiries and meet service-quality goals.

What you'll do

• Provide one-stop resolution and education to the public
• handle incoming calls, documents, data entry, scheduling, mailings, and reports accurately and promptly
• use online resources and multiple computer applications
• maintain product, process, and technical knowledge
• document public interactions
• meet service-level, processing-time, and quality-assurance goals
• attend required training and maintain punctuality.

What we're looking for

Skills & competencies

call center representative

customer service

inbound calls

public support

data entry

payment processing

hearing scheduling

vehicle information

columbia md

rekor systems

microsoft office

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

High school diploma or GED required. Requires two years of customer service experience, including at least one year of inbound call center experience; bilingual English and Spanish is preferred. Typing speed of 30–35 words per minute and Microsoft Office proficiency are listed qualifications.

About the employer

Rekor Systems Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.