Bilingual Airline Customer Service Agent (Vietnamese/English)

Job overview

The Bilingual Airline Customer Service Agent role is onsite at San Francisco International Airport in San Francisco, CA. Pay is $23.40 per hour. The part-time position supports airline operations at SFO. The agent assists travelers throughout check-in, boarding, and arrival, using Vietnamese and English to address questions and resolve issues. The role helps airline teams maintain safe, efficient flight operations through accurate document checks and clear communication.

What you'll do

• Assist passengers at check-in, boarding gates, and arrival areas
• provide Vietnamese-language assistance
• respond to inquiries and resolve passenger issues
• collaborate with airline staff
• verify documents and boarding information
• communicate with passengers, coworkers, and supervisors
• attend five days of computer training.

What we're looking for

Skills & competencies

bilingual airline customer service agent

san francisco ca

sfo

pacific aviation

vietnamese

english

passenger assistance

airport operations

part-time

$23.40/hr

paid training

medical insurance

dental insurance

vision insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Fully paid medical, dental, and vision insurance for the employee and dependents
• 401(k) with company match
• paid time off and training
• uniform
• discounted BART Clipper card or employee parking permit
• referral bonus
• and cell phone plan reimbursement.

Why this role

Vietnamese and English fluency is required; Mandarin is a plus. Availability is required four days per week, including weekends and holidays, with shifts that may vary across early mornings, afternoons, evenings, and nights.

About the employer

Pacific Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.