Senior Client Support Associate

Job overview

The Senior Client Support Associate role follows Maven Clinic’s flexible hybrid model. The posting describes New York City as an office location with three required onsite days per week, and monthly in-person work-together days for employees based in Boston, DC, Chicago, Seattle, and San Francisco. The base salary range is $98,000–$115,000 per year. The role sits on the Client Support Team within Client Operations, supporting Maven’s employer and health-plan clients. The associate resolves client issues, evaluates custom requests, and uses operational data to identify patterns and root causes. By coordinating across client-facing teams and internal functions, the role improves client outcomes and helps the support operation scale.

What you'll do

• Identify patterns in support tickets
• analyze issue volume and client friction
• monitor operational KPIs
• address root causes
• prioritize client issues and custom requests
• manage open work through resolution
• coordinate with internal stakeholders
• represent client needs in operational discussions
• and help onboard and mentor newer team members as the team grows.

What we're looking for

Skills & competencies

senior client support associate

client operations

client support

hybrid work

new york city

maven clinic

$98k–$115k

client issues

operational kpis

root cause analysis

healthcare technology

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-covered health, dental, and insurance options
• Maven care platform
• wellness partnerships
• hybrid work
• 16 weeks paid parental leave and eligible new-parent stipend
• professional development stipend
• career coach
• 401(k) match with immediate vesting.

Why this role

The posting lists employer-covered health, dental, and insurance options; access to Maven’s care platform; wellness partnerships; hybrid work and work-together days; 16 weeks of paid parental leave and a new-parent stipend for eligible employees; professional development support; career coaching; and 401(k) matching with immediate vesting.

About the employer

Maven Clinic is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.