BPO Director
Compensation
$112k
Employment type
Full-time
Work setting
On-site
Location
Lincoln, NE
Schedule
Day shift
Posted
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Job overview
The BPO Director is an onsite leadership role based in Lincoln, NE. Compensation is $112,000/year. This role leads the strategy, performance, and operational excellence for BPO partners. This position exists to drive exceptional customer experience and operational efficiency across multiple sites. The Director manages vendor relationships, oversees large-scale programs, and implements strategic initiatives to ensure high-level performance and compliance.
What you'll do
- Lead strategy and governance, manage multi-site/multi-country BPO vendor relationships, drive KPI/SLA performance, conduct business reviews, and partner with cross-functional teams.
What we're looking for
- Skills & competencies
- full-timeday shiftlincoln nebpoleadershipstrategyvendor managementoperationsfinancial servicesexecutive$112k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401k with match, PTO, disability coverage.
Why this role
Requires 8 years of BPO leadership experience and management of 200+ FTE teams.
About the employer
Trans.Appl.Group Inc. NE is hiring for this role. Industry: Document Preparation Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Document Preparation Services
- Occupation code
- 11-1021.00
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Listing ID: 60da08b0-692a-4e28-80cb-22e2a8f146d0