Member Engagement Specialist — Eastern Time

Job overview

The Member Engagement Specialist — Eastern Time role is fully remote for candidates located in the Eastern Time zone; compensation is not specified. The specialist supports Tuesday Health, a value-based palliative care provider focused on serious illness and end-of-life care. The role engages eligible health plan members, explains supportive care services, and helps connect members with services and clinical assessments. Ongoing outreach and member support contribute to program enrollment and participation.

What you'll do

• Use telephone outreach to contact members and schedule clinical assessment visits
• explain services, answer questions, and address objections
• connect members with available services
• provide ongoing telephone support to members and caregivers
• use reporting and dashboards to prioritize outreach
• maintain privacy and information security
• meet engagement and enrollment targets.

What we're looking for

Skills & competencies

member engagement specialist

remote

eastern time zone

tuesday health

palliative care

member outreach

telephone engagement

caregiver support

clinical assessment scheduling

healthcare customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• paid time off and holidays
• employer 401(k) match.

Why this role

Remote work includes multiple onsite sessions each year for collaboration and team building. The posting requests at least three years of outreach, contact center, or customer service experience, preferably in healthcare.

About the employer

Tuesday Health is hiring for this role. Industry: HMO Medical Centers. Sector: 62.