Universal Agent, Part-Time, Sports Illustrated Resort

Job overview

The Universal Agent role is onsite in Chicago, IL. The stated hourly rate is $15–$16, plus commissions and bonuses. The position supports guest services at the Sports Illustrated Resort for Travel + Leisure Co. The agent welcomes and registers guests, provides concierge assistance, and helps connect qualified guests with the resort’s sales presentation experience. The role contributes to guest satisfaction through responsive service, accurate check-in and checkout, and coordination with other departments.

What you'll do

• Greet and register guests, issue keys, complete checkout and payment procedures, and address guest issues
• provide concierge information and assist with reservations
• follow up with guests about tours
• prepare arrival information and welcome gifts
• answer and direct calls
• coordinate guest requests with other departments
• balance cash receipts and complete shift procedures.

What we're looking for

Skills & competencies

universal agent

guest services

resort

front desk

concierge

check-in

reservations

vacation ownership

chicago il

travel + leisure co.

$15–$16/hr

commissions

bonuses

part-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits for eligible associates may include medical, dental, vision, flexible spending accounts, life and accident coverage, disability, 401(k) match, volunteer time, wellness program, employee assistance program, and position-dependent paid time off, parental leave, and holidays.

Why this role

The role includes qualifying guests for vacation-ownership presentations and coordinating tour schedules; the posting states no travel is required.

About the employer

Travel + Leisure Co. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.