Head of Customer Support
Employment type
Full-time
Work setting
On-site
Location
Atlanta, GA
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Head of Customer Support role is an onsite position based in Atlanta, GA. Compensation is not specified for this role, which supports the operations team at Pulse Games. This role builds and leads the global player support organization. The head of support defines strategy, implements tools and processes, and collaborates with product teams to ensure a seamless and trustworthy experience for players.
What you'll do
- Build support organization
- define strategy
- implement tools/automation
- track KPIs
- oversee sensitive cases
- represent player voice.
What we're looking for
- Skills & competencies
- full-timeday shiftatlanta gaeducationcustomer supportpulse gamesonsiteweekend requiredmobile gamesleadership
- Work arrangement
- Weekend coverage required
Why this role
Requires 7+ years of experience in customer support in the mobile game industry.
About the employer
Pulse Games is hiring for this role. Industry: Software Publishers. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Software Publishers
- Occupation code
- 11-3012.00
You'll be redirected to the employer's application page.
Listing ID: 60befc9f-121a-4bdb-9eba-6f5e458485a3