Medical Equipment Customer Service Representative

Job overview

The Medical Equipment Customer Service Representative role is onsite in Scranton, PA. Compensation is not specified. Rotech Healthcare supports patients managing health at home through medical equipment and related services. The representative coordinates patient intake, insurance verification, documentation, and equipment service setup. By communicating with patients, caregivers, referral sources, and internal teams, the role helps ensure timely service and continuity of care.

What you'll do

• Assist with office operations, supply monitoring, deposits, and batch reporting
• coordinate with outside agencies to resolve patient issues
• communicate with patients, caregivers, referral sources, and internal teams
• coordinate documentation and setup for respiratory products and medical equipment
• maintain organized records and referral logs
• manage patient intake and verify insurance coverage
• prepare and process required documentation
• provide technical support for walk-in and retail equipment requests. May be required to cover on-call, drive a company vehicle, and make home deliveries.

What we're looking for

Skills & competencies

medical equipment customer service

scranton pa

rotech healthcare

patient intake

insurance verification

home healthcare

durable medical equipment

respiratory services

patient support

documentation

on-call may be required

home deliveries may be required

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation and benefits
• employee recognition programs
• growth and advancement opportunities.

Why this role

Home healthcare intake and insurance verification focus; high school diploma or GED and relevant experience are preferred; on-call coverage and home deliveries may be required.

About the employer

Rotech Healthcare Inc. is hiring for this role. Industry: Home Health Care Services. Sector: 62.