Front Desk and Phone Customer Service Representative — 2nd Shift

Job overview

The Front Desk and Phone Customer Service Representative — 2nd Shift role is onsite in Wisconsin Dells, WI; compensation is not specified. The position supports guest services at Mt. Olympus Water & Theme Park Resort. The representative welcomes guests, handles check-in and check-out, reservations, cancellations, and high call volumes, and responds to guest questions and service issues. The role helps maintain a safe, organized guest environment and coordinates with other departments to address concerns and room-related needs.

What you'll do

• Greet and direct guests
• handle check-in, check-out, reservations, cancellations, calls, and transactions
• respond to guest inquiries and service issues
• communicate room availability, maintenance, and housekeeping needs
• maintain a tidy front desk and follow safety procedures.

What we're looking for

Skills & competencies

front desk

phone customer service

2nd shift

3:00 p.m.–11:00 p.m.

wisconsin dells wi

mt. olympus water & theme park resort

guest services

reservations

check-in and check-out

guest support

weekends and holidays required

Work arrangement

• Weekend coverage required

Benefits & perks

• On-demand pay, park passes subject to resort occupancy, employee discounts, flexible schedules, referral program, and employee recognition programs.
• Full-time employees may qualify for health, dental, and vision insurance after 60 days and 401(k) and paid time off after one year.

Why this role

The stated schedule is 3:00 p.m.–11:00 p.m.; weekends and holidays are required, and schedules may vary with occupancy and departmental needs.

About the employer

Mt. Olympus Water & Theme Park Resort is hiring for this role. Industry: Amusement and Theme Parks. Sector: 71.