Resident Relations Specialist

Job overview

Resident Relations Specialist is an onsite role in Carlisle, PA. Compensation is not specified. The role supports resident services at Burkentine Real Estate Group’s multifamily properties. The specialist handles resident requests and complaints, coordinates follow-up and work orders, and maintains records and communications. This work helps residents receive timely service while supporting property operations and the leasing and management teams.

What you'll do

• Greet and screen residents and visitors
• respond to resident complaints and requests and communicate resolutions
• follow up on renewals, work orders, complaints, and concerns
• enter and close work orders in property management software
• record correspondence
• process notices to vacate and assist with lease breaks and transfers
• maintain records
• organize resident events
• inspect the property and report deficiencies
• assist with reports, move-ins and move-outs, and resident communications.

What we're looking for

Skills & competencies

resident relations

multifamily housing

property management

resident services

work orders

leasing support

resident communications

carlisle pa

burkentine real estate group

Work arrangement

• Weekend coverage required

Why this role

Includes resident follow-up within 24 hours and monthly resident events with management approval.

About the employer

Burkentine Real Estate Group is hiring for this role. Industry: Residential Property Managers. Sector: 53.