Customer Care Specialist II

Job overview

The Customer Care Specialist II role is onsite in Salt Lake City, UT. Compensation is not specified. ManhattanLife is an established health and life insurance company, and this position supports its Utah Office. The specialist serves agents, policyholders, providers, and internal colleagues by responding to inquiries and processing policy-related requests. Accurate, timely service helps customers understand policy and billing matters and supports the company’s customer-care operations.

What you'll do

• Process surrenders, policy loans, beneficiary changes, and ownership transfers
• answer incoming calls
• make outbound calls as needed
• respond to internal customer-service questions
• send follow-ups
• complete assigned projects and tasks
• assist with policy changes and questions about billing, premiums, coverage, cancellations, and rate changes.

What we're looking for

Skills & competencies

customer care specialist ii

salt lake city ut

manhattanlife

insurance customer service

policyholder support

agent support

incoming calls

policy changes

billing questions

policy loans

call center experience

office-based

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage starting day one
• flexible schedules
• free parking
• professional development
• wellness program
• company-wide events.

Why this role

In-office role in the Utah Office; the company describes benefits beginning on day one and flexible schedules, including shortened Friday hours.

About the employer

ManhattanLife Insurance & Annuity Company is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.