Resident Experience Manager

Job overview

The Resident Experience Manager role is onsite in Yulee, Florida, primarily in a leasing office with regular time throughout the community. Compensation is not specified. The role supports leasing and resident satisfaction efforts at a Hillpointe community; Hillpointe develops market-rate workforce housing across the Sun Belt. The manager carries out leasing and renewal activities, supports the guest service team, and responds to prospects and residents. The work contributes to occupancy, retention, revenue, and resident satisfaction goals while identifying operational improvements.

What you'll do

• Conduct sales and leasing activities
• collaborate on marketing and social media
• use CRM and leasing software to track follow-up and applicant progress
• guide and delegate tasks to the guest service team
• engage with prospects and residents
• respond to inquiries and concerns
• identify process improvements
• monitor resident satisfaction and retention.

What we're looking for

Skills & competencies

resident experience manager

yulee fl

hillpointe

property management

leasing

resident satisfaction

occupancy goals

retention

crm software

customer service

team leadership

flexible schedule

weekend availability

Work arrangement

• Weekend coverage required

Why this role

Two or more years of property management experience required; flexible schedule may include weekends, evenings, and occasional holidays; local travel may be required.

About the employer

Hillpointe is hiring for this role. Industry: Residential Property Managers. Sector: 53.