Paratransit Operations Manager

Job overview

The Paratransit Operations Manager role is onsite in New York, NY. Compensation is $95,000 per year. First Student transports students and passengers and emphasizes safety, innovation, and technology in transportation operations. The manager oversees the day-to-day work of the Paratransit team, developing staff and processes to support customer satisfaction, accurate payroll, and operational efficiency. The role builds team capability through recruiting, training, coaching, performance feedback, onboarding, and operational improvement.

What you'll do

• Manage Paratransit team activities
• recruit, train, coach, and develop team members
• prepare staff development plans
• assess skills and field and customer needs
• conduct performance appraisals and provide feedback
• ensure tools support customer satisfaction, accurate payroll, and analysis
• mentor team procedures and field interactions
• manage onboarding
• assign project standards and deadlines.

What we're looking for

Skills & competencies

paratransit operations manager

transportation operations

team leadership

staff development

customer support

payroll accuracy

new york ny

first student

$95,000/year

full-time

Work arrangement

• Weekend coverage required

Why this role

A four-year degree or equivalent work experience is required. Prior management, project management, customer support, and transportation logistics experience are preferred.

About the employer

First Student is hiring for this role. Industry: Special Needs Transportation. Sector: 48.