Customer Care Advisor

Job overview

The Customer Care Advisor role is onsite in Roseville, CA. Compensation is $22 per hour, with potential bonus opportunities. GoodLeap provides financing and software products for sustainable home solutions, and this role guides borrowers after their home projects are complete. The advisor contacts borrowers to explain loan terms, confirm project completion, answer questions, and enroll eligible customers in autopay. The role also involves consultative conversations about additional financial products, resolving or escalating concerns, documenting cases, navigating multiple platforms during calls, and meeting campaign performance targets.

What you'll do

• Lead structured outbound calls to borrowers
• explain loan terms and confirm project satisfaction
• enroll eligible customers in autopay and discuss additional financial products
• identify and route concerns and formal complaints
• document cases and call outcomes
• navigate CRM, loan origination, and payment platforms
• complete warm transfers
• meet quality assurance and campaign targets.

What we're looking for

Skills & competencies

customer care advisor

roseville ca

goodleap

outbound calls

borrower support

loan products

autopay enrollment

customer escalations

case documentation

crm

financial services

$22/hr plus potential bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Potential bonus opportunities
• structured training
• internal career growth paths
• support for pursuing an NMLS license.

Why this role

The posting describes structured training and potential career paths into team lead, escalation specialist, financial product specialist, or a Licensed Loan Officer role; high performers may pursue an NMLS license.

About the employer

GoodLeap is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.