Quality Assurance Coordinator – Flooring Installation

Job overview

The Quality Assurance Coordinator – Flooring Installation role is onsite in Houston, TX. Compensation is not specified. The position supports flooring installation quality and customer satisfaction at Service Pros Installation Group. The coordinator reviews job information before work begins, conducts virtual inspections and service appointments, and arranges follow-up when issues require repair or reinstallation. The role helps reduce installation deficiencies, resolve customer concerns, and keep jobs and customers informed.

What you'll do

• Review work orders and supporting details for potential installation concerns
• verify technical information
• gather customer, installer, and job-site information
• update IMS and SPOT records
• conduct virtual inspections and service appointments
• determine and schedule corrective work
• communicate updates to customers and installers
• process installation-related chargebacks and invoices
• and provide Installation Coordinator support as needed.

What we're looking for

Skills & competencies

quality assurance coordinator

flooring installation

houston tx

service pros installation group

full-time

onsite

virtual inspections

customer satisfaction

work order review

scheduling

chargebacks

installation support

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or GED and one to two years of related experience or training involving customer service management. Installation Coordinator support is provided as needed or required.

About the employer

Service Pros Installation Group, Inc. is hiring for this role. Industry: Flooring Contractors. Sector: 23.